Hope and Repair
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Janice Janssen, RDH, CFE Senior Consultant and Co-Founder of Global Team Solutions
Rebuild Hope, Trust, and Team Unity to help get past Fraud! by Janice Janssen, RDH, CFE
In our last article we talked about the emotional toll embezzlement can create in your practice. The good news is that you can get past this. It doesn’t seem like it at times, but you will move on.
How are you going to do that you ask? Well, how do you eat an elephant?...That’s right-one conversation at a time. That is the key! You have to talk about it. Get it out in the open. The more we whisper about it and not have the conversation, the bigger that elephant becomes. You need to break it down piece by piece.
If you do not have team meetings…now is the time to start. Even if you start your meetings for the lunch hour and bring lunch in…that’s OK. You need to start. Topics for the meetings should include each of the following:
Always remember, it is alright to ask for help. Your practice has just been through a very difficult event. Seek advice and help from others. There are many people out there that have been in your shoes and are happy to help you.
The other thing to remember is: you have discovered this wrong that has been bestowed on you…it has stopped. Your money is “yours” again. Let’s rejoice in that. You can now put processes and safeguards in place to minimize your chances of this ever happening again. It is a time to rebuild.
Since her introduction into the field as a teen, Janice Janssen has worked as a dental hygienist and in other roles including office management, insurance billing, and collections. As co-founder of Global Team Solutions (GTS), Janice enjoys consulting because it allows her to share her techniques with the doctors, hygienists, and office staff who are on the front line every day. She is a member of the Academy of Dental Management Consultants (ADMC), and is a Certified Fraud Examiner (CFE), which positions her as an expert dental practice fraud and embezzlement. She can be reached at: Janice@GTSgurus.com